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Terms & Conditions

Terms and Conditions

Events and other items you may purchase on this system are supplied by La Mama Inc (ABN 7492583734) 205 Faraday st, Carlton, Victoria, 3053.

By purchasing from us, you agree to the following terms and conditions:

 

Ticketing and Pricing

  • Ticket prices include GST where applicable and may be subject to booking fees or payment processing charges.

  • You agree to provide accurate contact details (name, email, phone) so we can deliver tickets and communicate important updates.

 

Communication

  • We will contact you about your purchase, including any event changes or cancellations.

  • If you elect to join our mailing list either during the checkout process or at another point in our Website, you agree to receive marketing communications from us. You may revoke permission to receive these marketing messages by unsubscribing at the website listed in our marketing communications.

 

Refunds and Exchanges

  • You may self exchange tickets to an event, generally up to 24 hours prior to the event start time. There may be a fee for exchanging tickets to an event, which becomes non refundable in the event of further refunds or cancellations.

    Once completed, your original tickets are void and cannot be used for any further purpose.

  • Refunds may be offered if an event is cancelled, postponed, or significantly changed, or in certain compassionate or COVID-related circumstances.

  • After the event has been held, you are not entitled to any refund on unused tickets or purchases made if you cannot prove that you contacted us in writing prior to the event. You will receive a refund of the face value of the tickets, but will forfeit any booking or transaction fees paid as these are part of the cost of the ticketing service.

  • Complimentary tickets are not refundable or exchangeable.

 

Admission and Attendance

  • Tickets must not be resold.

  • We reserve the right to refuse admission to you, or eject you from the event, without any liability, if we deem this is necessary due to you presenting a security risk, nuisance or annoyance to other patrons of the event.

  • If you are accompanied by minors, you agree to be responsible for their care and actions, at all times.

 

Gift Vouchers and Passes

  • Gift vouchers are valid for 36 months from the date of purchase and cannot be refunded or redeemed for cash.

  • Passes allow the pre-purchase of a set number of events that can be booked in the future. A pass does not guarantee entry to an event, the pass must be used to book tickets to the event in order to guarantee a ticket. Certain events may not be valid on a pass. Depending on the event, the price to book the event on the pass may range from free to an additional price payable as advised. Depending on the type of pass, you may be able to book 1 or more tickets to the same event (refer to the pass description for more details).

 

Merchandise

  • Merchandise sold and supplied by La Mama can be collected at the event or as otherwise advised.

  • Merchandise can also be shipped via Australia Post (shipping costs apply).

  • Merchandise is non-refundable unless faulty, in accordance with Australian Consumer Law.

 

Liability

Attendance at La Mama events is at your own risk. La Mama Theatre is not liable for loss, injury, or damage to persons or property except as required by law.

Changes to Terms and Conditions

We reserve the right to amend these Terms and Conditions at any time. Updated terms will be available on our website.