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Terms & Conditions

Terms and Conditions

Events and other items you may purchase on this system are supplied by La Mama Inc (ABN 7492583734) 205 Faraday st, Carlton, Victoria, 3053.

By purchasing from us, you agree to the following terms and conditions:

Ticketing and Pricing

  • Ticket prices include GST where applicable and may be subject to booking fees.

  • You agree to provide accurate contact details (name, email, phone) so we can deliver tickets and communicate important updates.

Communication

  • We will contact you about your purchase, including any event changes or cancellations.

  • If you elect to join our mailing list either during the checkout process or at another point in our Website, you agree to receive marketing communications from us. You may revoke permission to receive these marketing messages by unsubscribing at the website listed in our marketing communications.

Refunds and Exchanges

  • Events and other items are generally sold on a non-refundable basis.

  • However, in certain circumstances, we may offer refunds before the event:

    • In cases of illness or other compassionate circumstances, we may offer a gift voucher to the value of the ticket price (excluding the booking fee). The voucher can be used to purchase tickets to future shows or merchandise through La Mama's website and is valid for 36 months.

    • If an event is cancelled or postponed due to circumstances beyond our control, we will offer a full refund to the original method of payment.

  • Once an event has taken place, refunds will not be offered for unused tickets or purchases unless you can provide evidence that you contacted us in writing before the event.

  • You may request an exchange by emailing [email protected] or calling our box office, generally up to 24 hours before the event start time.

  • Once an exchange has been processed, your original tickets will be void and cannot be used.

Discount code / Discounted tickets

  • Discount codes can only be applied during the promotional period specified in the advertisement. They cannot be applied retrospectively to existing bookings.

  • Discounted tickets are not eligible for exchanges to other sessions.

Admission and Attendance

  • Tickets must not be resold.

  • We reserve the right to refuse admission or remove you from an event, without liability, if we consider this necessary due to you presenting a security risk, nuisance or annoyance to other patrons.

  • If you are accompanied by minors, you are responsible for their care and actions at all times.

Gift Vouchers

  • Gift vouchers are valid for 36 months from the date of purchase and cannot be refunded or redeemed for cash.

  • Expired gift vouchers cannot be used.

Merchandise

  • Merchandise sold and supplied by La Mama can be collected at La Mama HQ or as otherwise advised.

  • Merchandise can also be shipped via Australia Post (shipping costs apply), international shipping is available for Limited Edition Vintage Prints.

  • Merchandise is non-refundable unless faulty, in accordance with Australian Consumer Law.

Accessibility

Read more about accessibility here: https://www.lamama.com.au/your-visit/accessibility

You acknowledge that while we attempt to provide an accessible venue, in some cases it may not be possible to facilitate access for some people. If you have any accessibility concerns, please contact us prior to the purchase of your tickets.

Alcohol

Where the event has an alcohol licence you agree that you will comply with the terms of the licensee which includes consuming alcohol responsibly in designated areas by only people who are 18 years and older. You may not supply alcohol to persons under 18 years, nor bring alcohol to a licensed event premises. Penalties apply under various state legislation for failure to comply with alcohol licence conditions.

Limitation of Liability and Your Property at Events

You use the venue and the premises for the event at your own risk.

You acknowledge that you should be vigilant of your own property and ensure that any property you bring to an event does not impact the health and safety of our staff or other patrons.

We are not liable for any personal effects in the case of theft or damage, however caused.

You indemnify us against:

(a) any accident, damage, personal injury, death, loss, illness or injury to you or a person under your care;

(b) any property damage, loss of or damage to your equipment, materials or other belongings brought to the venues, whether by fire, theft, accident, injury or otherwise; or

(c) any other loss, damage, cost or expense (including, without limitation, loss of profits, business interruption, loss of information, indirect, special, punitive or consequential loss or indirect damage of any kind whether or not such loss or damage is foreseeable, foreseen or known and whether or not we have been advised that such damages may be incurred), unless solely caused by us, our staff or our representatives.

Dangerous items such as flag poles, flares, weapons, propellant fuels, fireworks or other items of a dangerous nature are not permitted at events at any time. Possessing these items onsite will result in police escorting you from the event, and possible legal charges.

Changes to Terms and Conditions

We reserve the right to change these terms and conditions from time to time as required.

 

Updated October 2026